Frequently Asked Questions
How long before I receive this month’s resource for my donation?
For items received for your donation, please allow two to three weeks. TOP
How long will it take to receive my product order?
At From His Heart we make every attempt to get your product to you in the shortest amount of time, but also in the most cost-effective manner. Typically, your product will arrive in two to three weeks from ship date. Because orders from the Web site are not processed until the next business day, please allow an extra day or two for orders to be shipped. TOP
How can I know if my order has been shipped?
We would welcome an e-mail requesting information and we will respond with the shipment information. TOP
How much will I pay for shipping?
From His Heart uses the most cost-effective method of shipping unless you request and pay for an expedited method. See the following shipping chart for our domestic standard shipping rates. TOP
Can I speed up my shipping delivery?
We are not able to offer expedited shipping on orders placed on our Web site. However, your order may be expedited by phoning our local customer service line at From His Heart at 1-903-838-8329, Monday through Thursday, 8:30 a.m.–5:00 p.m. central time. At this time, we will receive your request and then get back with you regarding the charges. TOP
What will I pay for expediting my order?
In addition to standard shipping fees, the added charges will have to be determined on an individual basis, depending on the weight of the order, carrier needed, and the destination of the package. You will only be charged the additional rates as determined by the carriers. TOP
May I have a catalog?
From His Heart does not offer a product catalog at this time. Our inventory changes frequently and the cost of printing catalogs to keep up with those changes is significant. However, you may find an extensive listing of our products on this Web site. Just visit the Store link. TOP
Can I order by phone?
From His Heart has a call center that is available 24 hours a day to take your order or to make a donation to the ministry with your credit card. Call 877-777-6171 anytime. However, this call center will only be able to take orders and donations. To have questions answered about an order previously placed, you will need to call the local From His Heart ministry office in Texarkana, TX at 903-838-8329, Monday – Thursday from 8:30 to 5 PM, Central Time. If you when our office is closed, please leave a message and we WILL return your call during these office hours. You may also send us an e-mail question. TOP
How may I make a donation to the ongoing ministry of From His Heart?
We genuinely appreciate your desire to support the ministry of From His Heart. You may donate with your credit card online (Click Here) or call our toll-free number anytime at 877-777-6171. You may also call our local customer service line Monday through Thursday, 8:30 a.m.– 5:00 p.m. central time at 903-838-8329. You may also mail a check or money order to
From His Heart Ministries
Box 7267
Texarkana, TX 75505
TOP
If you wish to receive the “thank you” gift that we offer each month to our supporters, please make sure you select that option on your online donation form. If you donate by mail, please write your request mentioning the month’s premium gift on a separate sheet of paper. TOP
How can I get a total of my yearly giving?
From His Heart is legally obligated and will send a year-end receipt of the total donations made in that calendar year. It will be sent out before January 31 of the of following year. Remember, if you have given to FHH, you would have received an itemized receipt/packing slip that would have contained the amount of your gift at that time. If you did not order materials but simply gave a donation, you would have also received a “letter of appreciation” that would have detailed the amount of your donation. These should be kept for your tax records. Again, however, if your giving (not product sales) exceeding $250, you will receive a total for your year-end giving. It will be sent to the last available address in our system. If you have moved, it is your responsibility to inform us of this change. FHH is not responsible for forwarding mail to additional addresses. TOP
How do I make a change to my automatic monthly giving?
Please contact us Monday through Thursday, 8:30 a.m.– 5:00 p.m. central time at 903-838-8329 if you need to make a change to your automatic credit card donation. This cannot be done through the toll-free service operators. TOP
How do I return a product?
Thank you for ordering from From His Heart Ministries. If you would like to return an item you’ve ordered, please call our local customer service line at 903-838-8329 during business hours, inform us of your desire to return the product. You will be informed about where to send it and what to write on the package. Once we receive the package in the mail, we will then refund 100% of the price for the resources you purchased. TOP
My order was damaged or defective; how do I get a replacement?
If there is a problem with your order or if an item is damaged or defective, please call Monday through Thursday, 8:30 a.m.– 5:00 p.m. central time at 903-838-8329 and we will be happy to replace the item. TOP
How do I get the current monthly gift?
If you would like the current gift for your donation, please check the box online or on your response device before you mail it in. If you would like the current gift for your donation to go to a different address than the one you entered, please call us Monday through Thursday, 8:30 a.m.– 5:00 p.m. central time at 903-838-8329. TOP
What amount of donation am I required to give to receive the month's premium?
Each month, we try to offer a "premium" for any donation amount to the ministry. We want to provide these resources to minister to you and to say thank you for helping us broadcast on your station. As a non-profit organization, we could not exist without the faithful support of those who watch and listen and give to cover the costs of the premiums we send and contribute to the costs of the airtime as well. The amount required for a premium is not specified because we know sometimes people need a ministry resource, but do not have the income that month. We pray, however, that God will remind our viewers and listeners that producing and mailing these materials is not free to us. While we would love to provide resources at the lowest possible costs to help people grow in your Christian maturity and life, we do not have the resources to continually provide these materials 'below our basic production and mailing costs.' For those who give a donation, we are happy to fulfill their requests at a rate of one premium per month per household, but for those who continually give less than our basic production and mailing costs, the additional policy includes a limit of only 5 times (total). Our average cost per month, per premium to produce and deliver is $7. We only uphold this standard rarely, as most people give enough to cover our cost and contribute to the broadcasting airtime costs as well. For those who continually and often give $1 or less per premium over an extended and/or frequent period of time where they appear to be taking advantage of our intent, we must enforce this "5-time" limit. TOP